Accelerated Returns Processing
With RMA details flowing directly into the warehouse management system, staff can quickly identify and process incoming returns without having to manually lookup or enter information. This streamlines putaway, restocking, and any other necessary actions.
Improved Inventory Accuracy
Integrating RMA data provides real-time inventory updates as returns are received and processed in the warehouse. This ensures your inventory records better reflect incoming returns and saleable stock quantities.
Enhanced Data Visibility
Everyone from customer service to operations has a unified view into each return, rather than having to look at fragmented data across separate systems. This transparency enables proactive issue resolution and analysis to optimize the returns process.
Labor Savings and Planning Benefits
Eliminating manual data entry significantly reduces administrative time associated with processing returns. Warehouse and Customer Support staff can reallocate labor to more value-added activities. Advanced visibility of incoming returns helps with efficient planning of required staff resources.
Superior Customer Experience
Quicker returns processing and inventory reconciliation translates into faster refunds or replacements for customers. This improved experience can boost satisfaction and loyalty.
Who benefits from RMA Integration?
Existing Descartes Peoplevox Customers
You are managing your own warehouse for inbound and outbound goods and use, or would like to use, Descartes Peoplevox’s Returns module.
Merchants Handling Returns Daily
Returns are a regular occurrence in your business. Our customers typically see anywhere from 10-50% return rate dependent on industry.
Users of Standalone Returns Management Apps
You are already using a returns management platform separately from your WMS, or are considering implementing one.
Teams Operating Manually Without Automation
Stock is manually moved back into inventory when returned and doubling up on processing or there are staff working solely on returns.
See RMA Integration in Action
Watch our live demo as Amandeep Bhatti, Client Success Manager for Descartes Peoplevox, walks through the step-by-step process of how to process a return.
If you are an existing Descartes Peoplevox customer with the Returns Module, and you already use a separate returns platform, reach out to your tech partners to integrate the systems immediately.
Achieve Remarkable ROI with a WMS
Streamlining operations and automating tasks
Real-time inventory tracking
Productivity reporting and dashboards
“Descartes Peoplevox helped us instantly improve picking accuracy and efficiency.”
We’ve streamlined our warehouse operations, improved order accuracy, and reduced labor costs. The real-time data insights provided by Descartes Peoplevox empowered us to make data-driven decisions, ultimately boosting our bottom line.
Rob Hollis
Continuous Improvement Manager, The AYBL Group
99.9%
Shipping accuracy
30%
Faster Shipping
35%
Reduction in Costs
80%
Increased inventory accuracy
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“We have to be fast. This software gives you total control of your warehouse game plan.”
“We’ve never had this much visibility. We are all feeling the benefits of control over fulfillment quality.”
“The WMS has scaled with us as a business, without the fundamentals changing, from 7k to a 70k square foot site.
Working with Brands Handling 150 to Over 60,000 Orders a Day
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Streamlining operations and automating tasks
Real-time inventory tracking
Productivity reporting and dashboards
This is Craig and he’s here to answer any questions you might have.