How does it work?
This partnership brings together a warehouse management system built for ecommerce brands with a next-generation returns and exchanges portal used by some of Australia’s most dynamic retailers.
The integration is a two-way data transfer, meaning data will flow into Descartes Peoplevox from Refundid and back again.
The first interaction occurs when a return is lodged in Refundid, creating a return authorisation in Descartes Peoplevox for the items being returned. The second interaction takes place when that return is processed in the WMS. Refundid will scan the Descartes Peoplevox environment and approve the return once all item quantities in a return are scanned and processed by the warehouse team.
This integration allows customers to create a return, instantly receive their money back, and then ship back their order to your warehouse, all through Refundid. Meanwhile, the warehouse team can use Descartes Peoplevox to see which items are being returned by customers, scan those items in rather than blind receive them, and get that stock back available in inventory.
Instant Refunds & Easy Exchanges
Refundid puts the power of choice in the customers’ hands for a refund, exchange or store credit. By integrating with Descartes Peoplevox, you can now capture the data and process the return or exchange without a hitch.
No Blind Inventory Receipt
Connecting to Descartes Peoplevox’s RMA functionality ensures returns data from Refundid is sent across to the WMS and allows the user to scan goods back into inventory rather than register them manually.
Turn Returns Into Revenue
This integrated solution helps brands get inventory back online faster, upsell customers with easy exchanges, improve conversion rates and ultimately earn more 5* reviews.
Built for ANZ’s leading fashion brands
This partnership knows how important building a community around your brand is. By connecting the WMS, Returns and Refunds, you are super-powering your customer experience.
connect with the most powerful ecosystem in ecommerce
