Natural Baby Shower, one of the UK’s leading baby product retailers, has grown rapidly since its founding by Clifton Vaughan and his partner, Victoria over two decades ago. As demand increased, warehouse operations struggled to keep up, and inefficiencies in their existing system created challenges in order fulfillment and stock accuracy. To address these issues, they turned to Descartes Peoplevox.
The Challenge: Manual Processes and Stock Inaccuracy
Before implementing Descartes Peoplevox, Natural Baby Shower relied on manual processes that slowed operations and made training difficult.
“Before Descartes, every sales order was a sheet of paper. We’d print them all off and have to run around the warehouse looking for the locations.”
The key issues they faced:
- Manual Picking & Packing – Employees depended on paper order sheets and personal knowledge of product locations.
- Training Inefficiencies – New staff needed time to learn product locations manually.
- Stock Inaccuracy – Without automated tracking, keeping an accurate inventory was a challenge.
With rapid growth, inefficient ways of working were creating more and more of a bottleneck in the warehouse, risking delays in fulfilling customer orders.
“Before Descartes, every sales order was a sheet of paper. We’d print them all off and have to run around the warehouse looking for the locations.”
Jamie S
Warehouse Manager
Natural Baby Shower
The Solution: A System That Provides Control and Accuracy
Looking for a WMS that would improve stock accuracy and operational control, Natural Baby Shower evaluated multiple options and ultimately chose Descartes Peoplevox to integrate alongside their Shopify ecommerce site and their Brightpearl ERP solution.
“I was on the search for a more accurate and more efficient warehouse management software to improve our accuracy of goods-in. I stumbled across Descartes Peoplevox on a search, got some quotes, managed to get some demos – and here we are today.”
The Impact: Real-Time Accuracy and Faster Operations
Implementing Descartes Peoplevox provided immediate improvements:
“Bringing in Descartes Peoplevox tightened up all the areas we needed to control. We are able to see every part of the journey of an order until it’s packed and shipped to our customer. Our stock accuracy has been amazing.”
- 100% Stock Accuracy – The system tracks every product from arrival to dispatch, eliminating errors.
- Faster Onboarding for New Staff – Instead of memorizing warehouse layouts, new hires use scanners that guide them directly to product locations.
- Clear Performance Tracking – Live dashboards allow the team to monitor KPIs, including order processing rates.
“We have dashboards you can create through Descartes Peoplevox as well, which is brilliant because we have a KPI board in our packing room. The team can see how many orders we need to process-it’s all automated and easy to follow.”
Supporting Growth: A Smooth Warehouse Move
As Natural Baby Shower continued to expand, they outgrew their existing warehouse and needed to move into a larger facility. Thanks to Descartes, the transition was fast and painless, avoiding the significant downtime that often comes with a warehouse relocation.
“Normally, companies have to shut down for weeks to do a warehouse move. We managed to do this in four days, only stopping work on the Monday and the Friday. We did it all with internal staff, no external help at all. That’s all down to how easy Descartes Peoplevox is to use.”
Because the solution retains all inventory data, item locations, and workflows, the system was immediately operational in the new space, allowing Natural Baby Shower to resume fulfillment with minimal disruption.
In Summary
By switching to Descartes Peoplevox, Natural Baby Shower transformed their warehouse operations, achieving full stock accuracy, reducing training time for staff, and ensuring they can scale long into the future without logistical roadblocks.
For warehouse managers and operations directors looking for a WMS that provides control, visibility, and ease of use, Natural Baby Shower’s experience demonstrates how Descartes Peoplevox can deliver real operational improvements.
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