Vertical
Pets
Software Integrated
Shopify, Shipster, Loop
Region
UK
Company Size
SME
BullyBillows, a leading UK canine accessories brand, has experienced phenomenal growth since its inception in 2017. To keep pace with this rapid expansion, BullyBillows turned to Descartes Peoplevox, a powerful ecommerce WMS, to streamline its warehouse operations and boost efficiency.
Prior to implementing Peoplevox, BullyBillows relied on manual processes for order fulfillment. Staff members hand-wrote labels and picked items based on memory, leading to errors and inefficiencies. As order volumes increased, these challenges became increasingly difficult to manage.
From Manual Chaos to Automated Efficiency: How Peoplevox Transformed BullyBillows’ Warehouse
“We went from 20 orders a day to 70 orders a day using the manual process,” explains Anthony, one of BullyBillows’ founders. “You’re walking around the warehouse and you have to really know your products. After a while, you become blind to it, so you’re picking products that maybe the right product, but the wrong color.”
These picking errors had a ripple effect throughout the business, impacting customer satisfaction, increasing returns, and creating more work for the team.
The company realized that to continue scaling its operations and maintain its high level of customer service, it needed a robust WMS for Shopify. After researching different solutions, BullyBillows selected Peoplevox for its ease of use, scalability, and seamless integration with Shopify.
Scaling for Success: How a WMS for Shopify Enabled Bully Billows’ Hypergrowth
The impact of Peoplevox on BullyBillows’ warehouse operations was immediate and dramatic.
- Picking accuracy improved significantly as the system guided warehouse staff to the correct location and product every time.
- Order fulfillment rates skyrocketed. BullyBillows went from fulfilling 70 orders per day to processing over 100 orders per hour with Peoplevox.
- This increased efficiency freed up staff time to focus on other tasks like stock replenishment, customization, and returns processing.
Beyond the immediate improvements in warehouse operations, the partnership with Peoplevox has had a positive impact across the entire business.
- Fewer errors in the warehouse translated to fewer customer service inquiries and returns, leading to higher customer satisfaction.
- The increased efficiency and streamlined workflow allowed Bully Billows to confidently handle peak seasons like Black Friday without the stress and pressure experienced in the past.
- Peoplevox provided the foundation BullyBillows needed to scale its operations effectively, allowing the company to focus on growth and innovation.
The success story of BullyBillows showcases the transformative power of a well-implemented ecommerce WMS for Shopify businesses. By leveraging the power of Peoplevox, BullyBillows has achieved remarkable efficiency gains, improved accuracy, and created a solid foundation for continued growth.
“It’s practically impossible to pick an incorrect item; the system will not let you. That gives you a large peace of mind.”
Benjamin Billows
Founder and Co-CEO
BullyBillows
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